Chatbots News

So, where the scope of chatbots is rules-based and predefined, conversational agents are powered by real intelligence and customer data.

As the name suggests, natural language understanding (NLU) is a branch of AI that understands user input using computer software. It helps bridge the gap

The Mexican health care organization, Salud Digna, decided to use a conversational AI chatbot on WhatsApp to answer FAQs and help their patients schedule

They cannot generate their own answers but with an extensive database of answers and smartly designed rules, they can be very productive and useful.

The Generative AI chatbot would then generate a curated list of healthcare providers that meet the specified criteria. Users can browse through the list

Flow XO also provides sophisticated analytics and reporting tools for businesses looking to enhance their chatbots’ efficacy. Businesses can build unique